Engineering Support Specialist (Medical Imaging)

Engineering Support Specialist (Medical Imaging)

• Competitive Salary package
• Global organization, publicly listed with a strong reputation
• Positive team culture

About The Company

Our client is a national, leading supplier within the medical and imaging industry with a proven track record of success. Known for their commitment to excellence, they provide high-level technical solutions and equipment support to a broad network of customers and distributors.

About the Role

Due to a reshuffle within the team, this office-based opportunity has become available to support the technical team. You will be responsible for the end-to-end resolution of technical enquiries, ensuring that imaging equipment and software operate at peak performance. This role is approximately 90% remote support via TeamViewer, with occasional onsite requirements for complex installations or repairs.

Key Responsibilities Include:

• Support the installation, repair, and maintenance of 2D and 3D imaging equipment.
• Receive and respond to customer and distributor calls and emails with professional etiquette.
• Provide support and advice across the full product line, solving technical issues through remote login.
• Perform critical software and firmware updates on imaging systems.
• Log all technical enquiries and progress within the ticketing system (SalesForce).

The Successful Applicant will demonstrate the following skills and attributes:

• Previous experience in the Medical and/or X-Ray imaging industry is strongly preferred.
• Ability to navigate and troubleshoot software problems within a Windows OS environment.
• Demonstrated ability to problem solve across both software and hardware interfaces.
• Must hold an IA10 radiation license for NSW (or have the ability to acquire one); interstate licenses are highly advantageous.
• Exceptional professional phone and email etiquette.
• Previous experience with CRM/Ticketing systems (SalesForce) and remote support tools (TeamViewer).

Next steps

If you are ready to submit your resume, please select “Apply Now”.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.